HP has announced a new laptop battery recall program due to overheating issues. This recall affects HP Compaq, Probook, ENVY, Compaq Presario and Pavilion notebooks sold worldwide between March 2013 and August 2015.
The following laptop models are affected by the recall:
- HP Compaq: CQ45 (B), CQ58 (B)
- HP ENVY: dv6 (G)
- HP Pavilion: 14 (S), 15 (S), 17 (S), g4 (S), g6 (S), g7 (S)
- HP: 240, 245, 246, 250 G1, 255 G2, 450, 455, 650, 655, 1000 (B), 2000 (B)
- HP ProBook: 440 G0, 440 G1, 445 G1, 450 G0, 450 G1, 455 G1, 470 G0, 470 G1, 470 G2, 4440s, 4441s, 4445s, 4446s, 4540s, 4545s
If you happen to own any of the following models and want to check if your particular model is affected, check if you have one of the following prefixes on your battery bar code.
To confirm whether your laptop is affected or not, go to this page and download the utility to perform an automatic validation. Alternatively, you can perform a manual verification by entering the laptop serial number and battery bar code into the recall webpage.
HP is advising customers to stop using affected batteries immediately and seek a replacement. In the meantime you can continue to use your HP laptop without an installed battery by connecting it to an external battery source.